• Production Time: All orders are processed within 2 - 3 business days.
• Processing Time: It takes 2 - 3 days to ship your order to our warehouse, put your name and address on it and ship out.
• Shipping Time: You will receive your order anywhere from 7 - 12 business days (depending on the shipping method you chose) from the date that it is shipped out, not the date the order is placed.
• Return & Exchange: A full-refund of your purchase! Absolutely risk-free, no question asked. In case of defective or damaged goods, we will send a replacement to you (No any extra fee) within 30 days since your purchase.
• Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
• Worldwide Shipping Available: At 64Hydro, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
• If you have any other queries, please feel free to email us at cs@64hydro.com

• Where can I track my order?
  As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery .
• When will I receive my order?
  Most of our products are produced and processed within 4 – 5 business days. It takes 7 - 12 business days to arrive once shipped.
• Do you offer Free shipping?
  We will offer Free shipping for your order over $80
• How do I get a refund if I am not satisfied with my purchase?
  If you are not satisfied with your purchase, just send us an email at cs@64hydro.com and we will make it right by offering you a replacement or refund. A full-refund of your purchase! Absolutely risk-free, no question asked.
• Do you ship worldwide?
  Worldwide Shipping Available: In famvibe, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
• Can I custom products with my own photos?
  It depends on products. Please feel free to email at cs@64hydro.com, our customer service team will give a detail solutions
• How do I change or cancel my orders?
  Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.

Everyone guarantees the refund. However, We understands that you do not want your money back, you want to be satisfied, worry-free about the gift you planned for your loved ones. Hence, within 30 days after your purchase, if you feel that your order is not good for the price you paid, just send us an email and we will send you:

• A full-refund of your purchase. No question asked.
• A 25% Coupon for your next order (if you give us another chance!)

You don't even have to return your package. We will take this loss as our responsibility if you are not happy with your order.