Personalization Service Fee
Personalization Service Fee
Shipping Information
Shipping Information
- Production Time: It takes 3 - 4 days to finish your order and ship out.
- Shipping Time: You will receive your order anywhere from 7 - 12 business days (depending on the shipping method you chose) from the date that it is shipped out, not the date the order is placed.
- Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
- Worldwide Shipping Available: At 64Hydro, we ship products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.If you have any other queries, please feel free to email us at cs@64hydro.com
Return & Refund
Return & Refund
If you're not THRILLED with your personalized tumblers, we'll refund your money - no questions asked!
We want you to LOVE your new tumblers, and we're confident that you will!
Frequently Asked Questions
Shipping & Delivery
How long does it take to produce and ship my order?
How long does it take to produce and ship my order?
Our production time typically takes 3 - 4 days. After your order is shipped out, the delivery time ranges from 7 - 12 business days, depending on the shipping method you selected.
How can I track my order?
How can I track my order?
When your order is shipped, we will send you a confirmation email with the tracking number (when available), allowing you to monitor the shipment online.
You can also use this page to track your order if you have the tracking number.
Do you provide international shipping?
Do you provide international shipping?
Yes, we offer worldwide shipping at 64Hydro. We can ship products to over 100 countries.
Please note that the shipping rates and fees may vary based on your country or region.
Will I know when my order has been dispatched?
Will I know when my order has been dispatched?
Absolutely! We will send out a confirmation email once your order is shipped. The email will also contain your tracking number when it is available.
I have more questions about my order, where can I reach out?
I have more questions about my order, where can I reach out?
If you have any more queries regarding your order or our shipping process, you can reach out to us at cs@64hydro.com. We'd be happy to help you!
Return & Refund
What is your refund policy if I'm not satisfied with the personalized tumblers I ordered?
What is your refund policy if I'm not satisfied with the personalized tumblers I ordered?
If you're not thrilled with your purchase, we offer a hassle-free refund.
We will refund your money, no questions asked. We want you to love your new tumblers and are confident about the quality of our product.
How can I initiate a refund for my personalized tumbler?
How can I initiate a refund for my personalized tumbler?
If you wish to return your tumbler and claim a refund, please reach out to our customer service via email. Once we receive your request, we will guide you through the return process.
Payment
What payment methods do you accept?
What payment methods do you accept?
We accept all the major credit cards as well as Paypal.
So whether you're using a Visa, Mastercard, American Express, or Paypal account, we've got you covered.
We also offer a 100% satisfaction guarantee, so if for any reason you're not happy with your purchase, just let us know and we'll refund your money immediately.